Industry: Private

Employment Type: Full Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location: Illinois, USA

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American Express Work from Home 2021 – Survey Completion Specialist


Are you looking for an exciting opportunity to work from home with a competitive salary and benefits package? American Express is currently seeking Survey Completion Specialists to join our team and support our ongoing growth. The Survey Completion Specialist role is a key member of our Customer Insights and Analysis team, responsible for collecting important data to help us better understand our customers.


As a Survey Completion Specialist, your primary responsibility is to help us gather data from our customers by completing surveys. You will be responsible for conducting outbound and inbound calls with the goal of collecting data that will help us better understand our customers’ needs and preferences. Specific responsibilities include:

  • Conducting high-quality customer survey calls to collect data
  • Maintaining a high level of accuracy in data collection
  • Meeting or exceeding daily and weekly survey completion targets
  • Utilizing American Express survey tools to complete surveys
  • Providing feedback to the team to improve the survey process and outcomes
  • Maintaining a high level of professionalism on calls with customers
  • Adhering to American Express compliance and regulatory requirements on all calls


To be considered for the Survey Completion Specialist role, you should have the following qualifications:

  • Bachelor’s degree in a relevant field or equivalent experience
  • Strong communication skills, both written and verbal
  • Customer service experience, preferably in a call center environment
  • Strong attention to detail and accuracy
  • Ability to multitask and work in a fast-paced environment
  • Familiarity with American Express products and services is a plus
  • Ability to work independently, with little supervision


American Express offers a competitive salary and benefits package, including:

  • Work from home flexibility
  • Comprehensive health, dental, and vision insurance plans
  • 401k plan with company match
  • Paid time off and holidays
  • Tuition reimbursement
  • Employee discounts on American Express products and services


If you are interested in joining our team, please apply today! We look forward to hearing from you.

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